Last updated: 9 September 2026
Orbital Gas & Power Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Notice explains how we collect, use, store and protect personal information when you contact us, use our website, become a customer, use our utility management services or interact with us in a business capacity.
It also explains your rights under UK data protection law.
Orbital Gas & Power Ltd provides business energy procurement, utility management and related services to businesses, landlords, property managers, charities and multi-site organisations.
For data protection purposes, Orbital Gas & Power Ltd is the data controller for the personal information described in this Privacy Notice.
Company: Orbital Gas & Power Ltd
Company Number: 12692423
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
Website: www.orbitalgp.co.uk
Email: Admin@OrbitalGP.co.uk
Telephone: 0333 090 5117
If you have any questions about how we use your personal information, please contact us using the details above.
The information we collect depends on your relationship with Orbital.
This may include:
Where required to provide our services, we may process information relating to your business or properties, including:
Some of this information may relate only to a business rather than an individual. However, where the information can identify or be linked to an individual, we treat it as personal information.
We may also collect:
When you use our website, we may collect limited technical information such as:
Our website may also use cookies and third-party technologies such as Google reCAPTCHA to help protect our website and forms from spam and abuse.
Further information will be provided in our Cookie Policy.
We may obtain information:
For example when you:
Your employer, landlord, managing agent, colleague or another authorised representative may provide your contact details where you are involved in managing utilities or property on behalf of the organisation.
Where authorised and necessary to provide our services, we may obtain information from organisations including:
For business development and verification purposes, we may obtain business contact information from publicly available sources including:
We may also receive business contact information from:
Where we obtain personal information from another source, we will handle that information in accordance with applicable data protection law.
We may use personal information for the following purposes.
We use information to provide services including:
Where you ask us to obtain quotations, we may provide relevant business, supply, meter and consumption information to energy suppliers or other service providers so they can prepare prices and contract options.
Where authorised, we may communicate with suppliers and other industry organisations on your behalf to:
We use information to:
We may process information for:
Under UK data protection law, we must have a lawful reason for processing personal information.
Depending on the circumstances, we may rely on one or more of the following.
We may process personal information where it is necessary to enter into or perform a contract with you.
This may apply particularly where the customer is an individual or sole trader.
We may process information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.
Our legitimate interests may include:
We may process information where we need to comply with a legal or regulatory requirement.
Where consent is required by law, we will ask for consent before processing information for that purpose.
Where we rely on consent, you may withdraw it at any time.
Orbital may contact businesses and business representatives about services that we reasonably believe may be relevant to their organisation.
This may include information about:
Business contact information may have been provided directly to us or obtained from legitimate business sources including company websites, business directories, public registers, professional networking websites, referral partners or commercial business-data providers.
Where personal information is used for business-to-business marketing, we will ensure that we have an appropriate lawful basis under UK data protection law.
Where the Privacy and Electronic Communications Regulations require consent for a particular type of electronic marketing, we will only send that marketing where the relevant requirements have been met.
The rules can differ depending on whether the recipient is a limited company or other corporate organisation, a sole trader, partnership or individual.
You can ask us to stop using your personal information for direct marketing at any time.
You can:
If you opt out, we may retain limited information on a suppression list so that we can make sure we do not accidentally contact you again for marketing purposes.
We only share personal information where there is a legitimate reason for doing so.
Depending on the services you receive, this may include:
We may share relevant information with electricity, gas and water suppliers for quotations, contracts, account management and supplier enquiries.
This may include:
We use third-party providers to help operate our business.
These may include providers of:
Where these organisations process personal information on our behalf, we require them to handle it appropriately and securely.
Where necessary, information may be provided to:
Where required or appropriate, information may be shared with organisations including:
We may also disclose information where required by law.
Where you provide Orbital with a Letter of Authority, we may use the authority provided to communicate with suppliers and other utility-industry organisations on your behalf.
The information we access and the actions we take will depend on the scope of the authority you have provided.
A Letter of Authority does not automatically give Orbital unlimited authority over your utility accounts.
Some of the technology and service providers used by Orbital may store or process information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place as required by UK data protection law.
These safeguards may include recognised adequacy arrangements or approved contractual protections.
We take appropriate organisational and technical measures to protect personal information from:
Access to personal information is restricted to employees, contractors and service providers who have a legitimate business need to access it.
No method of electronic storage or transmission is completely secure, but we take proportionate measures to protect the information entrusted to us.
We do not keep personal information for longer than is reasonably necessary.
How long information is retained depends on:
Customer, contractual and transaction records may normally be retained for up to six years after the end of the relevant relationship or transaction, where this is appropriate for accounting, contractual or legal purposes.
Business marketing and prospect information is reviewed periodically and will not be retained where there is no longer a legitimate reason to hold it.
Where somebody has opted out of marketing, we may retain limited information on a suppression list for as long as necessary to respect that request.
We take reasonable steps to ensure the personal information we hold is accurate and up to date.
Please tell us if your:
You can contact us at Admin@OrbitalGP.co.uk.
Depending on the circumstances, UK data protection law gives you rights including:
You may ask us for a copy of the personal information we hold about you.
You may ask us to correct inaccurate or incomplete personal information.
In certain circumstances, you may ask us to delete your personal information.
In certain circumstances, you may ask us to restrict the way we use your personal information.
You may object to certain uses of your personal information.
You have an absolute right to object to the use of your personal information for direct marketing.
In certain circumstances, you may ask us to transfer information you provided to us to another organisation or provide it to you in a portable format.
Where we rely on your consent, you may withdraw it at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Not every right applies in every circumstance.
If you wish to exercise a data protection right, please contact:
We may need to verify your identity before completing a request.
Orbital does not currently use personal information to make solely automated decisions that produce legal or similarly significant effects on individuals.
We may use business information to organise or segment customers and prospective business customers, for example by business type, location or utility requirements.
Our website may use cookies and similar technologies to:
Our website currently uses Google reCAPTCHA on certain forms.
Where required, non-essential cookies will only be used in accordance with applicable cookie and privacy requirements.
Please see our Cookie Policy for further information.
Our website may contain links to websites operated by other organisations.
Orbital is not responsible for the privacy practices of external websites.
We recommend reading the privacy notice of any external website you visit.
Orbital provides commercial utility services and our website and services are not directed towards children.
We do not knowingly collect personal information from children for marketing purposes.
If you are concerned about how Orbital has collected or used your personal information, please contact us first so that we can investigate the matter.
Orbital Gas & Power Ltd
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
Email: Admin@OrbitalGP.co.uk
Telephone: 0333 090 5117
You also have the right to raise a concern with the UK's data protection regulator, the Information Commissioner's Office (ICO).
Further information is available at:
ICO helpline:
0303 123 1113
We may update this Privacy Notice from time to time to reflect:
The latest version will always be published on our website.
The date at the top of this Privacy Notice shows when it was last updated.
Orbital Gas & Power Ltd
Orbital Utility Management
One contact for every property, meter and utility.
Company Number: 12692423
www.orbitalgp.co.uk
You are receiving this email because we believe our business utility services may be relevant to your organisation. If you would prefer not to receive future marketing emails from Orbital Gas & Power Ltd, please [unsubscribe by emailing admin@orbitalgp.co.uk]. You can view our [Privacy Notice] for information on how we use and protect your data.
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Orbital Gas & Power Ltd company number 12692423
Website; www.orbitalgp.co.uk ; Telephone 0333 090 5117 Customer.care@orbitalgp.co.uk