Utility & Account Management

Once an electricity or gas contract starts, there are still bills, meters, consumption, supplier queries, renewals and unexpected problems to manage.

Orbital provides ongoing business utility and energy account management, giving you one experienced point of contact to help manage your utilities throughout the life of your contracts.

One contact for every property, meter and utility. 

 Incorrect reads, estimated consumption, unexpected charges and account errors can lead to businesses paying more than expected.

Orbital can help review electricity and gas bills against the information available for your account.

Where we identify something that appears incorrect, we can investigate the issue and, where authorised, liaise directly with the supplier on your behalf.

Our support can include reviewing:

• Meter readings
• Estimated readings
• Consumption
• Unit rates
• Standing charges
• Contract rates
• VAT and other applicable charges
• Meter information
• Unexpected increases
• Supplier adjustments
• Historic billing discrepancies

Where an error is identified, we'll work with the relevant supplier to seek an appropriate correction.

Send it to Orbital and we'll take a look.

Different properties can have different suppliers, meters, contract dates and billing arrangements.

Orbital can help businesses, landlords and property managers maintain a clearer picture of their utility portfolio.

We can help organise and monitor information such as:

• Properties and supply addresses
• MPANs and MPRNs
• Current energy suppliers
• Contract start and end dates
• Renewal dates
• Annual consumption
• Meter details
• Billing issues
• Change-of-tenancy activity

This helps identify what needs attention now and what needs action in the future.

For organisations managing larger property portfolios, visit our Property & Multi-Site Utility Management service.

Accurate meter readings can play an important role in making sure businesses are billed against actual rather than estimated consumption.

Where this service is available and agreed, Orbital can help collect, record and submit meter readings to the relevant energy supplier.

If billing still doesn't appear correct, we can then help investigate the discrepancy.

Utility management isn't only about dealing with today's problems.

We can also help maintain visibility of electricity and gas contract end dates so future renewals can be reviewed at an appropriate time.

For customers with multiple properties, we can help build a clearer picture of which contracts are due for renewal and when.

Where appropriate, future procurement may also consider opportunities to simplify the portfolio by aligning contract dates or consolidating arrangements.

For businesses with more complex electricity requirements, Orbital can help review available consumption and capacity information.

This may include reviewing half-hourly consumption data and, where applicable, agreed supply capacity or kVA requirements.

Where the available information indicates that capacity may need reviewing, we can help investigate the position and discuss potential next steps.

This can be particularly relevant to businesses with higher electricity demand or half-hourly metered sites.

 For organisations that require more detailed energy monitoring, additional technology may be available to help understand how and when energy is being used.

Depending on the requirements of the site, this can include software and monitoring technology designed to provide greater visibility of energy consumption.

This can help businesses identify usage patterns and investigate potential opportunities to improve energy efficiency.

Speak to Orbital if you would like to discuss whether enhanced energy monitoring is appropriate for your organisation.

 Utility requirements change.

A customer might start by asking us to investigate a bill and later need help with

Business Energy Procurement

Property & Multi-Site Utility Management

Metering & Site Works

Commercial Water

Change of Tenancy

Energy Compliance

Renewables & Energy Strategy

That's why we describe our service as: